Our purpose in these improvements is to enrich the human element of our services, an important and enjoyable part of our work. The changes will enhance our internal and external communications; increase our efficiency; and improve patient care – our primary concern.
For example, you’ll soon be able to access your pet’s physical exam notes, laboratory results, X-rays, discharge instructions, and preventive care reminders right from home.
Digital X-ray will give us higher-quality diagnostic images and faster turn-around on reports from the radiologist – from days down to hours.
We’re very excited! We’ve been prepping for these changes for months and upgrading our computer hardware. Staff training begins at the end of October. Unfortunately, we anticipate a bit of temporary “construction dust” as we transition, and sincerely appreciate your feedback, positive or otherwise.
The changes are a big endeavor, and we’re bound to have a few temporary glitches along the way as we move beyond paper charts and chemical-laden X-ray films to efficient, concise electronic records and digital radiographs. If we make a mistake or miss something, please call it to our attention right away and we’ll do everything we can to fix the problem.
For example, we recently had a few cats receive dog reminders as we were making adjustments to our computer coding (Sorry! Our sincerest apologies to our kitty patients – we know you’re not a dog!).
Thank you for your continued good faith, friendship, and feedback. It’s sincerely appreciated.
Dr. Laura Monahan, Owner